Returns Policy

At Park Grange Advanced Skin Clinic we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.


We’ll gladly accept returns for any Park Grange Advanced Skin Clinic products purchased from and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. All returns must be pre-approved by customer service.

Please contact customer service within 48hr should you have any discrepancies with your order.

Please follow the simple instructions below:

1.Place the unused item in its original condition into original shipper packaging.
2.Contact us on 0191 510 2299 to obtain your RMA (Return Merchandise Authorization).
3.We will e-mail you an Electronic Return Label and a summary of the RMA transaction for your records.

4.Take your package to the nearest DPD store. Once we receive your returned product(s), we will issue your replacement or refund.


Please send your package to:

Park Grange Advanced Skin Clinic
6 Grange Terrace,

Sunderland, SR2 7DF

If you are dissatisfied with a product, for any reason, you will be refunded the price you paid for the product, upon return of the original item. You must notify us within 28 days of delivery that you wish to return an item you are dissatisfied with.

You as the customer will be liable to cover the cost of return postage. We recommend using a tracked service as we will not be able to issue a refund for an item lost in transit.

All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.


6 Grange Terrace,




Tel: 0191 510 2299

Get In Touch

10 + 11 =

 Opening Times:

Tuesday 9.00am–6.00pm
Wednesday Closed
Thursday 9.00am–late
Friday 9.00am–6.00pm
Saturday 9.00am–2.00pm
Sunday Closed
Monday Closed

Nearby Parking Options

There is ample parking very close to the clinic at a carpark on Ashmore Street which is just off Gorse Road. You will be able to see from the map that it is a very short walk and it only costs 60p per hour.

Find Us On:

Park Grange Advanced Skin Clinic